How do I contact VRG GRL Customer Sucess?Updated 3 days ago

There are a number of ways to reach out to our team for assistance: 

Email: 
Via the contact form here (preferred). 

Or via direct email at [email protected]. 

Livechat: 
Available Monday-Friday 9am-5pm AEST

Phone: 
+61 7 3063 4242
Available Monday-Friday 9am-5pm AEST
(International call fees may apply. We are unable to make return phone calls to numbers outside of Australia).

Please note - the VRG GRL Customer Success Team works Monday-Friday, between the hours of 9am-5pm AEST. The team do not work weekends or on local public holidays. For assistance outside of these hours, please fill out a contact form and we will always endeavour to reply as soon as possible within our working hours.

April 2025 Update: Due to a number of public holidays in Queensland, Australia between 18 April - 6 May, there may be delays in our response times. Your understanding and patience is greatly appreciated.