How do I return an item if the refund portal's identity confirmation fails?Updated a month ago

If you’re having trouble verifying your identity in the Refundid returns portal, try the following:

• Double-check your details are entered correctly
• Switch devices or use a different browser
• Ensure your internet connection is stable
  

If you’re still unable to access the portal, contact our Customer Success team via our contact form here. We’ll help you complete your return.