Click 'Contact us' to submit a contact form. 

Or email us at: info@vrggrl.com

Due to a number of public holidays in Queensland, Australia between 18 April - 6 May, there may be delays in our response times. Your understanding and patience is greatly appreciated.

Monday - Friday 
09:00 AM - 05:00 PM AEST

(Excluding local public holidays).

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VRG GRL

Regular Trading Hours:&#xA0;All times listed are in Sydney, NSW time (AEDT).&#xA0;<div align="left" dir="ltr" id="isPasted"><table style="margin-right: calc(54%); width: 46%;"><tbody><tr><td>Monday</td><td>9&#x202F;am&#x2013;5:30&#x202F;pm</td></tr><tr><td>Tuesday</td><td>9&#x202F;am&#x2013;5:30&#x202F;pm</td></tr><tr><td>Wednesday</td><td>9&#x202F;am&#x2013;5:30&#x202F;pm</td></tr><tr><td>Thursday</td><td>9&#x202F;am&#x2013;9&#x202F;pm</td></tr><tr><td>Friday</td><td>9&#x202F;am&#x2013;5:30&#x202F;pm</td></tr><tr><td>Saturday</td><td>9&#x202F;am&#x2013;5&#x202F;pm</td></tr><tr><td>Sunday</td><td>10&#x202F;am&#x2013;5&#x202F;pm</td></tr></tbody></table></div> Store hours may differ, please see&#xA0;<a href="https://www.westfield.com.au/warringahmall/store/tO0p2wnzvNbXs3jMkrEvc/vrg-grl" style="text-decoration:none;">here</a>&#xA0;for up to date information for any public holiday or holiday specific hours.

Regular Trading Hours:. All times listed are in Sydney, NSW time (AEDT). Monday. 9 am–5:30 pm. Tuesday. 9 am–5:30 pm. Wednesday. 9 am–5:30 pm. Thursday. 9 am–9 pm. Friday. 9 am–5:30 pm. Saturday. 9 am–5 pm. Sunday. 10 am–5 pm. Store hours may differ,

What are the opening hours?

OUR STORE & STOCKISTS

Our Store Location & Hours

Can I edit/cancel my order after I placed it?

My shipping address is incorrect, can I please change it?

Does VRG GRL offer Click & Collect?

Why was my order flagged as possibly fraudulent?

I didn’t receive an order confirmation?

I am missing an item from my order?

I have received an incorrect item?

I have received a faulty item?

What payment methods do you accept online?

What currency is used online?

ORDERS

When will my order be shipped?

How do I track my order?

What countries do you not ship to?

SHIPPING

Do you sell Gift Cards?

Do you offer physical Gift Cards online?

How do I send a Gift Card to someone else as a gift?

Can I send the Gift Card to someone on a specific date?

I haven’t received my Gift Card?

Help – my Gift Card isn't applying!

How do I check the remaining balance of my Gift Card?

Can I have my Gift Card expiry date extended?

Why is my Store Credit/Gift Card amount different to what I thought it would be?

GIFT CARDS

ORDERS & SHIPPING

Will I have to pay for Customs and Duties?

When will my order arrive?

How do I find my tracking information?

How can I track the progress of my order's delivery?

My tracking has updated to ‘Delivered’ but I can’t locate my parcel?

Do I need to sign for my parcel?

Can I add a signature on delivery?

What should I do if my package is delayed and I'm moving or traveling soon?

Do you offer Click & Collect?

DELIVERY & POSTAGE

How do I lodge a return online?

How long does my return take to process?

I processed my return but I didn’t get a returns label?

Do I get a pre-paid label sent to me with my return?

Do you offer exchanges?

When can I expect my refund?

When do I need to return my items?

Why has my refund been reversed?

Why can't I use refundid?

REFUNDID

RETURNS & REFUNDS

Can I return a sale item?

Do you offer rainchecks/price matching?

How do I distinguish between a sale, promotion or final sale?

Does VRG GRL offer first time discount codes?

Can I use a promo code on discounted items?

SALES/PROMOTIONS/FINAL SALE

How do I use my store credit?

How long are store credits valid for?

I haven’t received my store credit?

My store credit has expired, can it be extended?

STORE CREDITS

Do you have a rewards program?

Ready to earn rewards? How our Loyalty Program works

Is your rewards program free to join?

LOYALTY PROGRAM - CLUB MONTEROSSO

Want to work with us?

Do you have any collaboration opportunities?

CAREERS & PARTNERSHIPS

Where can I find the store?

How can I contact the store?

Do you only have the one store location?

What payment methods do you accept?

Do you have a customer loyalty/rewards program?

Do you sell Gift Cards in-store?

Can my store credits be used in store?

Do you offer click & collect in-store?

Do you offer laybys?

Do you carry the same range in store as online?

Will online sales be in-store as well?

How do I know if the specific style that I want is in-store before going there?

Can the store hold an item for me?

What if I don't see my size in-store/on the hanger?

How can I provide feedback on my shopping experience?

General Store Queries

What are my return options in-store?

Do you offer exchanges in store?

What information do I need to return in-store?

Can I return an item that was purchased on sale?

Can I receive a refund if I don't have the original payment method?

I’ve come home and realised that I have a faulty/incorrect item, what do I do?

What are the opening hours?Updated a month ago