Australian Delivery

What shipping service do you use and how long does it take? (Australia)

All Australian orders are shipped via Australia Post. We offer two delivery options:. Please note: The delivery timeframes offered above apply after your order is dispatched. Additional Warehouse processing time applies. Delivery timeframes may take

Australian shipping costs

We offer two shipping options within Australia via Australia Post:. For more details, visit our Shipping & Delivery page.

Can I redirect an Australian parcel?

Yes, if your parcel is already in transit, you may be able to request an address redirect through Australia Post’s MyPost service. Please note: address redirection is at Australia Post’s discretion and may result in a longer delivery timeframe - even

Can my parcel be sent to a PO Box or Australia Post Parcel Locker?

In addition to regular residential and business addresses, Australian customers also have the option to send parcels to either a PO Box or Parcel Locker address. Customers simply need to enter the full and correct address during checkout. If you are

I applied for the Safe Drop option via MyPost - why was my parcel taken to the post office? (Australia only)

Safe dropping is always at the discretion of the Australia Post delivery driver. Some addresses may not be deemed safe as they may not have an appropriate safe place for parcels to be left. For example, apartments or houses on busy roads that may be

I mistakenly selected Click and Collect.

If you selected Click and Collect by mistake, please reach out to our Customer Success team via the contact form as soon as possible. We can help arrange shipping instead. If any shipping costs apply, we’ll send you an invoice and once payment is rec

Does VRG GRL offer Click & Collect?

Yes, we offer free Click & Collect from our Brisbane Distribution Centre, located in Zillmere, Queensland. For more details please see our shipping page under "click and collect”.

I chose ‘Click And Collect’. What happens now?

Thanks for your order. Here’s what to expect next:. Once your order is placed, you’ll receive a confirmation via email or SMS. We’ll send a second notification as soon as it’s ready to collect, with all the details you need. Collection details:Locati

Can someone else collect my Click & Collect order for me?

Yes, someone else can collect your Click & Collect order.Just let us know in advance (via phone or email) who will be picking it up - please let us know their full name.We may ask to see ID when the order is collected, so please pass that on to the p

How do I track my order? (Australia only)

Once your order has shipped, you'll receive a confirmation email from VRG GRL with your tracking number and a link to follow your parcel's journey. All Australia deliveries are handled by Australia Post. You can track your parcel using their tracking