General Store Queries

What payment methods do you accept?

In-store we accept cash and all major credit/debit cards, including AMEX. You will be able to use Afterpay in store if you have your account linked to your apple pay.

Do you have a customer loyalty/rewards program?

Yes!. Our VRG GRL Rewards Program - Club Monterosso - is available online and in-store. Simply share your email address with our friendly in-store team and they can let you know if you have any available rewards. You can sign up online here, or in-s

Do you sell Gift Cards in-store?

Yes, we sell physical Gift Cards - in-store only. Visit us in-store today to purchase. Alternatively, Australian customers can also purchase an online e-Gift Card here.

Can my store credits be used in store?

Yes, absolutely! Store credits can be used both in-store and online. When shopping in-store, simply present your store credit details at checkout, and our team will apply it toward your purchase. If you have any questions or need assistance, feel fre

Do you offer click & collect in-store?

Not at the moment, however hopefully in the future!

Do you offer laybys?

No, we don’t offer laybys at this time. However, some customers will be able to use Afterpay in-store, allowing you to shop now and pay later in four easy and equal installments. Afterpay is currently only available for customers who have their accou

Do you carry the same range in store as online?

While we strive to offer a diverse selection of products in both our physical stores and online, it's important to note that the full range of items may not be available in-store. However, many of our popular products are available both in-store and

Will online sales be in-store as well?

This will vary from promotion to promotion, please refer to our promotional terms here.

How do I know if the specific style that I want is in-store before going there?

Please give us a call in-store and our friendly in-store team will be happy to let you know. Find our contact information here.

Can the store hold an item for me?

Unfortunately, we are unable to hold items for customers. Our inventory is constantly moving, and we cannot guarantee that an item will still be available for pickup if it's reserved in advance. However, you can always place an order online through o

What if I don't see my size in-store/on the hanger?

Please see our team in-store who can help. If we can’t find your size on the day, we also have the option to order sizes from our Distribution Centre and have them sent to you.

How can I provide feedback on my shopping experience?

We value your feedback! You can leave a review on the product page on our website or contact our customer success team here to share your experience.