Payment & Billing

What payment methods do you accept online?

Australia & New ZealandWe accept all major credit/debit card (Visa, Mastercard, Amex), Paypal, Afterpay and Zip Pay.USAWe accept all major credit/debit card (Visa, Mastercard, Amex) & Paypal. Canada, UK, Europe and InternationalWe accept all major cr

What is Express Checkout?

Express Checkout is a quick and convenient way for customers to complete their purchase with saved payment and shipping information. On our website, we offer the following Express Checkout options: Shop Pay, Apple Wallet, and Google Pay. When a custo

What is Shop Pay?

Shop Pay is an express checkout option offered by Shopify. It helps you check out faster by automatically filling in your saved email, payment, and shipping details. Shop Pay is a third-party service - it’s separate from VRG GRL. This means your deta

Can I remove saved payment information?

VRG GRL does not store full credit card details, so your payment information is never identifiable to us. If you’ve saved payment information through Express checkout platforms (like Shop Pay, Google Pay or Apple Wallet), those details are stored sec

Can I view your website in a different currency?

Our website automatically displays prices in the currency relevant to your location, based on your detected region. At this time, we do not offer a manual currency selection option via our website, however you can choose to view in select countries v

Is your website secure?

Yes. Your security is our top priority. Our store is powered by Shopify Plus, a trusted e-commerce platform used by leading brands worldwide. All transactions are protected by SSL (Secure Socket Layer) encryption to keep your personal and payment det

I'm having trouble completing checkout with my credit or debit card

We're sorry to hear that. Here are a few things to check that might help resolve the issue:. Payment details:. Security triggers:. Technical issues:. If you're still unable to check out, please reach out to our Customer Success team here. Please incl

What is Afterpay?

Afterpay is a buy now, pay later service that allows eligible customers to split their purchase into 4 interest-free installments over 6 weeks. At checkout, you’ll usually pay the first 25% upfront, and we’ll ship your order as usual. The remaining b

Who is eligible to use Afterpay?

Afterpay is currently only available for customers in Australia, and New Zealand. We’re always working on improving the shopping experience for our international customers and hope to offer Afterpay in more regions soon.

What is Zip Pay?

Zip Pay is a buy now, pay later service that lets eligible customers shop without paying anything upfront. You can choose to repay your balance weekly, fortnightly, or monthly - whatever suits your schedule best (minimum repayment of $10 AUD per week

Who is eligible to use Zip Pay?

Zip Pay is currently only available for customers in Australia, and New Zealand. We are always looking at new ways to enhance the experience for our International customers, and hope to one day expand the locations where Zip Pay can be used.

What currency is used online?

When prices are displayed in your local currency, that’s the currency you will pay in at checkout, plus duties and taxes when applicable. We’ve already converted the total for you, so there’s no extra work on your end. If you are located outside of A

How is US pricing determined?

Prices shown to US customers are all-inclusive. Duties, customs fees, sales tax, and import tariffs are already built into the price you see. We ship via a Delivery Duty Paid (DDP) service, which means your order will clear customs smoothly and you w

How is ROW pricing determined?

Pricing on our site will usually display in your local currency. If you’re using a VPN or similar tool, or if we’re unable to determine your region, prices will automatically appear in AUD. To view the final converted prices for your location, procee

I’m an international customer - why does the price change between visits?

Where possible, we use dynamic conversion rate pricing on our website. This means prices are recalculated regularly to reflect the most up-to-date international exchange rates. Because of this, the price of item/s may look slightly different between

Can I pay in a different currency?

No - you can only pay in the currency shown at checkout. If prices display in your local currency, that’s the currency you’ll be charged in. If prices display in AUD (Australian Dollars), you will pay in AUD and your bank or payment provider will con