Payment & Billing

What payment methods do you accept online?

Australia & New ZealandWe accept all major credit/debit card (Visa, Mastercard, Amex), Paypal (and PayPal Pay in 4, when eligible), and Afterpay.USAWe accept all major credit/debit card (Visa, Mastercard, Amex) & Paypal (and PayPal Pay in 4, when eli

What is Express Checkout?

Express Checkout is a quick and convenient way for customers to complete their purchase with saved payment and shipping information. On our website, we offer the following Express Checkout options: Shop Pay, Apple Wallet, and Google Pay. When a custo

What is Shop Pay?

Shop Pay is an express checkout option offered by Shopify. It helps you check out faster by automatically filling in your saved email, payment, and shipping details. Shop Pay is a third-party service - it’s separate from VRG GRL. This means your deta

Can I remove saved payment information?

VRG GRL does not store full credit card details, so your payment information is never identifiable to us. If you’ve saved payment information through Express checkout platforms (like Shop Pay, Google Pay or Apple Wallet), those details are stored sec

Can I view your website in a different currency?

Our website automatically displays prices in the currency relevant to your location, based on your detected region. At this time, we do not offer a manual currency selection option via our website, however you can choose to view in select countries v

Is your website secure?

Yes. Your security is our top priority. Our store is powered by Shopify Plus, a trusted e-commerce platform used by leading brands worldwide. All transactions are protected by SSL (Secure Socket Layer) encryption to keep your personal and payment det

I'm having trouble completing checkout with my credit or debit card

We're sorry to hear that. Here are a few things to check that might help resolve the issue:. Payment details:. Security triggers:. Technical issues:. If you're still unable to check out, please reach out to our Customer Success team here. Please incl

What is Afterpay?

Afterpay is a buy now, pay later service that allows eligible customers to split their purchase into 4 interest-free installments over 6 weeks. At checkout, you’ll usually pay the first 25% upfront, and we’ll ship your order as usual. The remaining b

Who is eligible to use Afterpay?

Afterpay is currently only available for customers in Australia, and New Zealand. We’re always working on improving the shopping experience for our international customers and hope to offer Afterpay in more regions soon.

Do you still offer Zip Pay as a payment option?

No, we do not currently offer Zip Pay as a payment method. For a list of available payment methods, please see here.

What currency is used online?

Your prices are displayed in the currency of the country you're shopping from. The currency you see on the product page is the currency you'll pay in at checkout.Our international prices aren’t a live currency conversion of our AUD prices. Pricing is

How is US pricing determined?

Prices shown to US customers are all-inclusive. Duties, customs fees, sales tax, and import tariffs are already built into the price you see. We ship via a Delivery Duty Paid (DDP) service, which means your order will clear customs smoothly and you w

How is ROW pricing determined?

US pricing information can be found here. For most international regions, prices will display in your local currency. If you’re using a VPN or similar tool, or if we’re unable to determine your region, prices may appear in AUD until your location is

I’m an international customer - why does the price change between visits?

For select international regions, we use dynamic local currency pricing. This means prices may change from time to time. While our pricing remains dynamic, we have measures in place to help keep prices more consistent, so you shouldn't see day-to-day

Can I pay in a different currency?

No, you can only pay in the currency shown at checkout. For most regions, prices will display in your local currency, and that is the currency you’ll be charged in. If your country isn’t currently supported in a local currency, prices will display in