United States Delivery

Do you ship from an American Warehouse?

No, we do not have an American Warehouse or Distribution hub at this time. All orders are shipped from our Australian Distribution Centre, located in Brisbane.

Can my United States parcel be sent to a PO Box or Military address?

Unfortunately this option is not currently available for our International customers, and all orders must be shipped to a standard residential or business address. We are always looking at ways to enhance our delivery services, and will update if thi

United States - Will I be charged customs/duties on my order?

The price you see at checkout is the final cost - no additional duties, taxes or tariffs will be charged on delivery. Please note: If your order is over $350 AUD, US Customs may require you to provide your Tax ID in order to clear your parcel. If you

Can I redirect a US parcel?

In most cases, it’s not possible to update the delivery address or redirect an international parcel once it’s been shipped. However, we recommend contacting the courier directly to check if redirection is an option available in your region. You’re al

What shipping service do you use and how long does it take? (United States)

All United States orders are shipped via DHL. Please note: The delivery timeframes offered above apply after your order is dispatched. Additional Warehouse processing time applies. Delivery timeframes may take longer for regional or remote areas. See

How do I track my order? (United States only)

Once your order has shipped, you'll receive a confirmation email from VRG GRL with your tracking number and a link to follow your parcel's journey. All United States parcels begin with DHL. You can track your parcel using their tracking tool here. On