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Or email us at: info@vrggrl.com

Due to a number of public holidays in Queensland, Australia between 18 April - 6 May, there may be delays in our response times. Your understanding and patience is greatly appreciated.

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(Excluding local public holidays).

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VRG GRL

You are welcome to return items purchased on sale; however, please note that final sale items cannot be returned. We do not offer exchanges, store credits or refunds on FINAL SALE merchandise unless the product is deemed to be faulty.

Can I return a sale item?

SALES/PROMOTIONS/FINAL SALE

Can I edit/cancel my order after I placed it?

My shipping address is incorrect, can I please change it?

Does VRG GRL offer Click & Collect?

Why was my order flagged as possibly fraudulent?

I didn’t receive an order confirmation?

I am missing an item from my order?

I have received an incorrect item?

I have received a faulty item?

What payment methods do you accept online?

What currency is used online?

ORDERS

When will my order be shipped?

How do I track my order?

What countries do you not ship to?

SHIPPING

Do you sell Gift Cards?

Do you offer physical Gift Cards online?

How do I send a Gift Card to someone else as a gift?

Can I send the Gift Card to someone on a specific date?

I haven’t received my Gift Card?

Help – my Gift Card isn't applying!

How do I check the remaining balance of my Gift Card?

Can I have my Gift Card expiry date extended?

Why is my Store Credit/Gift Card amount different to what I thought it would be?

GIFT CARDS

ORDERS & SHIPPING

Will I have to pay for Customs and Duties?

When will my order arrive?

How do I find my tracking information?

How can I track the progress of my order's delivery?

My tracking has updated to ‘Delivered’ but I can’t locate my parcel?

Do I need to sign for my parcel?

Can I add a signature on delivery?

What should I do if my package is delayed and I'm moving or traveling soon?

Do you offer Click & Collect?

DELIVERY & POSTAGE

How do I lodge a return online?

How long does my return take to process?

I processed my return but I didn’t get a returns label?

Do I get a pre-paid label sent to me with my return?

Do you offer exchanges?

When can I expect my refund?

When do I need to return my items?

Why has my refund been reversed?

Why can't I use refundid?

REFUNDID

RETURNS & REFUNDS

Do you offer rainchecks/price matching?

How do I distinguish between a sale, promotion or final sale?

Does VRG GRL offer first time discount codes?

Can I use a promo code on discounted items?

How do I use my store credit?

How long are store credits valid for?

I haven’t received my store credit?

My store credit has expired, can it be extended?

STORE CREDITS

Do you have a rewards program?

Ready to earn rewards? How our Loyalty Program works

Is your rewards program free to join?

LOYALTY PROGRAM - CLUB MONTEROSSO

Want to work with us?

Do you have any collaboration opportunities?

CAREERS & PARTNERSHIPS

Where can I find the store?

What are the opening hours?

How can I contact the store?

Do you only have the one store location?

Our Store Location & Hours

What payment methods do you accept?

Do you have a customer loyalty/rewards program?

Do you sell Gift Cards in-store?

Can my store credits be used in store?

Do you offer click & collect in-store?

Do you offer laybys?

Do you carry the same range in store as online?

Will online sales be in-store as well?

How do I know if the specific style that I want is in-store before going there?

Can the store hold an item for me?

What if I don't see my size in-store/on the hanger?

How can I provide feedback on my shopping experience?

General Store Queries

What are my return options in-store?

Do you offer exchanges in store?

What information do I need to return in-store?

Can I return an item that was purchased on sale?

Can I receive a refund if I don't have the original payment method?

I’ve come home and realised that I have a faulty/incorrect item, what do I do?

Can I return a sale item?Updated 2 months ago