You are welcome to return items purchased on sale; however, please note that final sale items cannot be returned. We do not offer exchanges, store credits or refunds on FINAL SALE merchandise unless the product is deemed to be faulty.

Can I return a sale item?

We are unable to price match, as advertised within our terms of service. If your order falls within our 30-day return time frame, you are more than welcome to return those items in accordance to our returns policy and repurchase through the current s

Do you offer rainchecks/price matching?

Understanding Sales, Promotions, and Final Sale

<p id="isPasted"><strong><span style="font-size: 16px;">Understanding Sales, Promotions, and Final Sale</span></strong></p><h3 id="1-sales"><span style="font-size: 16px;">1. <strong>Sales</strong></span></h3><ul><li style="font-size: 16px;">Sales are often time-limited or seasonal.</li><li id="isPasted" style="font-size: 16px;">Sale items are clearly tagged on the product page with a &apos;SALE&apos; label.&#xA0;</li><li style="font-size: 16px;">You&apos;ll see the marked down price alongside the original retail price&#xA0;</li><li style="font-size: 16px;">Commonly associated with events such as <strong>Black Friday</strong>, <strong>End of Season</strong>, or <strong>Holiday Sales</strong>.</li><li style="font-size: 16px;">Items on sale can be viewed in a dedicated &quot;Sale&quot; section of the website, where you&#x2019;ll find a collection of discounted items organised by category.</li><li style="font-size: 16px;">Usually eligible for returns or exchanges</li></ul><h3 id="2-promotions-special-offers-or-discounts"><span style="font-size: 16px;">2. <strong>Promotions: Special Offers or Discounts</strong></span></h3><ul><li style="font-size: 16px;">Promotions are typically featured prominently on the homepage or in pop-up banners, often with a limited-time offer attached.</li><li style="font-size: 16px;">You&apos;ll usually find clear information about the promotion&#x2019;s terms and conditions, such as expiration dates or qualifying products, on the product page or at checkout.</li><li style="font-size: 16px;">These offers are not always available across the entire website but apply to specific items, collections or customer actions.</li><li style="font-size: 16px;">Returns depends on the specific promotion&apos;s terms</li></ul><h3 id="3-final-sale-no-returns-or-exchanges"><span style="font-size: 16px;">3. <strong>Final Sale: No Returns or Exchanges</strong></span></h3><ul><li style="font-size: 16px;">Final Sale items are clearly labeled on the product page and checkout process, with prominent warnings about the inability to return or exchange.</li><li style="font-size: 16px;">No returns or exchanges allowed, unless the item is deemed to be faulty</li></ul>

How do I distinguish between a sale, promotion or final sale?

We do not currently offer a sign-up or first purchase discount, however be sure to sign up for our loyalty program Club Monterosso to start earning points. 100 points = a $10AUD voucher!

Does VRG GRL offer first time discount codes?

All ongoing promotions exclude sale and final sale items. You can see all of our promotional terms on our website here.

Can I use a promo code on discounted items?

Click 'Contact us' to submit a contact form. 

Or email us at: info@vrggrl.com

Due to a number of public holidays in Queensland, Australia between 18 April - 6 May, there may be delays in our response times. Your understanding and patience is greatly appreciated.

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(Excluding local public holidays).

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VRG GRL

SALES/PROMOTIONS/FINAL SALE

Can I edit/cancel my order after I placed it?

My shipping address is incorrect, can I please change it?

Does VRG GRL offer Click & Collect?

Why was my order flagged as possibly fraudulent?

I didn’t receive an order confirmation?

I am missing an item from my order?

I have received an incorrect item?

I have received a faulty item?

What payment methods do you accept online?

What currency is used online?

ORDERS

When will my order be shipped?

How do I track my order?

What countries do you not ship to?

SHIPPING

Do you sell Gift Cards?

Do you offer physical Gift Cards online?

How do I send a Gift Card to someone else as a gift?

Can I send the Gift Card to someone on a specific date?

I haven’t received my Gift Card?

Help – my Gift Card isn't applying!

How do I check the remaining balance of my Gift Card?

Can I have my Gift Card expiry date extended?

Why is my Store Credit/Gift Card amount different to what I thought it would be?

GIFT CARDS

ORDERS & SHIPPING

Will I have to pay for Customs and Duties?

When will my order arrive?

How do I find my tracking information?

How can I track the progress of my order's delivery?

My tracking has updated to ‘Delivered’ but I can’t locate my parcel?

Do I need to sign for my parcel?

Can I add a signature on delivery?

What should I do if my package is delayed and I'm moving or traveling soon?

Do you offer Click & Collect?

DELIVERY & POSTAGE

How do I lodge a return online?

How long does my return take to process?

I processed my return but I didn’t get a returns label?

Do I get a pre-paid label sent to me with my return?

Do you offer exchanges?

When can I expect my refund?

When do I need to return my items?

Why has my refund been reversed?

Why can't I use refundid?

REFUNDID

RETURNS & REFUNDS

How do I use my store credit?

How long are store credits valid for?

I haven’t received my store credit?

My store credit has expired, can it be extended?

STORE CREDITS

Do you have a rewards program?

Ready to earn rewards? How our Loyalty Program works

Is your rewards program free to join?

LOYALTY PROGRAM - CLUB MONTEROSSO

Want to work with us?

Do you have any collaboration opportunities?

CAREERS & PARTNERSHIPS

Where can I find the store?

What are the opening hours?

How can I contact the store?

Do you only have the one store location?

Our Store Location & Hours

What payment methods do you accept?

Do you have a customer loyalty/rewards program?

Do you sell Gift Cards in-store?

Can my store credits be used in store?

Do you offer click & collect in-store?

Do you offer laybys?

Do you carry the same range in store as online?

Will online sales be in-store as well?

How do I know if the specific style that I want is in-store before going there?

Can the store hold an item for me?

What if I don't see my size in-store/on the hanger?

How can I provide feedback on my shopping experience?

General Store Queries

What are my return options in-store?

Do you offer exchanges in store?

What information do I need to return in-store?

Can I return an item that was purchased on sale?

Can I receive a refund if I don't have the original payment method?

I’ve come home and realised that I have a faulty/incorrect item, what do I do?