Can you extend the 7-day window to lodge my return parcel with the postal service? (AU only)Updated 3 hours ago

At this time, we’re unable to extend the 7-day window required to lodge your return parcel with the postal service (e.g. have it scanned into the postal network). This timeframe is set by Refundid as part of their Instant Refund and Instant Exchange process.

To avoid any issues or fees, please ensure your return is handed over to the postal service and scanned within 7 days of receiving your Instant Refund or submitting your Instant Exchange.

If you’re concerned about meeting this timeframe or need help with your return, our Customer Success team is here to assist.