Exchanges

Do you offer exchanges?

We’re excited to offer instant size exchanges through Refundid for our Australian customers. A size exchange lets you secure your new size instantly, so you don’t miss out. Refundid automatically creates a new order for your preferred size and helps

How long do I have to request an exchange? (AU only)

You have 30 days from your order being shipped to lodge your size exchange request. Once lodged, you’ll have up to 7 days to post your return back to us. Make sure to initiate your size exchange within this timeframe to remain eligible. Refer to our

How do I request a return or an exchange? (AU only)

You can lodge your return or size exchange through our Returns Page. For details on eligibility and exclusions, please see our Returns Policy.

How do I initiate a size exchange? (AU only)

To start your size exchange: (Available to Australian customers only). Head to our Returns Page and select your country from the dropdown. Choose Instant Exchange as your return option. Note that you will be prompted to log in or create a Refundid ac

Are size exchanges free? (AU only)

Yes, we’ll cover the cost of shipping your new size to you. The cost of returning your original item will follow our usual Returns Policy.

Can I exchange for a different style or colour? (AU only)

Exchanges are currently only available for size swaps. If you’d like a different style or colour, we recommend opting for a store creditor instant refund, then placing a new order for your preferred item. See more about returns here.

What if the size I want is out of stock? (AU only)

If your preferred size is out of stock, you’ll be notified during the exchange process. Size exchanges can only be completed if the item is available in the size you need. If your size isn’t available, you can opt for a refund or store credit and pla

Can I size exchange multiple items at once? (AU only)

Yes, you can select multiple items for size exchange within a single order. If your items are split across different orders, you’ll need to lodge separate exchange requests for each order number.

Can I add something to my exchange order? (AU only)

We’re unable to add extra items to your size exchange once it’s confirmed. If you’d like to purchase additional pieces, please place a new order separately. You can return any items that don’t work out through our standard returns process.

How do I know if my exchange request was successful? (AU only)

You will receive an email from Refundid confirming that you have lodged an Instant Exchange request. You’ll also receive a confirmation email from us, with your new order details. We will send you your tracking information once your new item has been

Can I exchange an item purchased with a discount code or during a sale? (AU only)

Items marked Final Sale aren’t eligible for return or exchange, in line with our Returns Policy. All exchanges are subject to stock availability.

Can I cancel my size exchange after I’ve submitted it? (AU only)

Once your exchange is confirmed, it can’t be guaranteed to be modified or cancelled. If you contact our Customer Success team as soon as possible (ideally within 1 hour of submitting your exchange), we’ll do our best to make any possible changes befo

Can I exchange an item that was a gift? (AU only)

If your item was purchased as a gift, the exchange will need to be initiated by the original purchaser. They can start the process via our Returns Page using the original order details. If you’re unsure or need assistance, please contact our Customer