Do Tier levels expire?Updated 3 months ago

Tier levels are based on a set annual spend as outlined on our Loyalty Page. The annual spend amount is not calculated based on the calendar year. Annual spend is based on a dynamic 12-month period which starts when you first enter a certain tier. 

If you are subscribed to our emails or SMS, we will usually send you a reminder that your Tier could expire. This is your reminder to take action if you wish to remain in your current Tier and retain your benefits. 

See more information on what happens if your Tier expires here. Full Terms and Conditions can be found here. 

Please note - annual spends are calculated in AUD and exclude shipping and taxes.