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Exclusive rewards, early access, and coveted perks - be a part of our world with VRG GRL Society - our new Loyalty Program.
Our Loyalty Program is called VRG GRL Society. As a part of VRG GRL Society, you’ll enjoy a range of exclusive benefits, from early access to new releases and special surprises throughout the year, all designed to give you a VIP experience every time
You’ll earn points every time you shop, then you can turn your points into vouchers to use on orders, plus redeem exclusive benefits as you upgrade your VRG GRL Society status.Enjoy a $10 AUD Welcome Voucher when you sign up - our way of saying welco
If you have a VRG GRL account, you are already in!Want to join? You can create an account here and join VRG GRL Society now.It’s free to join and you will automatically be signed up to receive emails with insider access to sales, our latest drops and
When you sign up for VRG GRL Society, you are eligible to receive a $10 AUD Welcome Voucher. Please note, we are only able to send vouchers to customers who are also subscribed to receive our marketing emails. If you are subscribed to receive our em
Earn points each time you shop with us. You'll earn 1 point for every $1 AUD you spend. As you move through the tiers, you’ll unlock bonus points as a way to welcome you to your new tier, plus much more. Just make sure you’re logged in to your VRG GR
Absolutely. Anyone can join our Loyalty Program and receive VRG GRL Society benefits. Redemption of vouchers is restricted to countries where we offer shipping.Please note - all $ values are represented in Australian Dollars (AUD).
Your points can be viewed on your VRG GRL Society Account Page. If you are eligible to redeem your points for a voucher, you can also view and redeem within checkout if you are logged in.
Please refer to the VRG GRL Society email you received upon relaunch. Alternatively, you can view your Tier and Points information via the VRG GRL app, see more here. Shortly you will be able to view this information on your VRG GRL Society account
Your VRG GRL Society tier is determined by the amount you spend within the rolling year (according to when you first reached your current tier).Member Tier - does not have a spend minimum - everyone starts on this tier. Tier One - you must spend betw
New points will be added to your account 30 days after you place an order. Before this time, you can see any pending points under the ‘points history’ section of your VRG GRL Society account. These pending points will only appear once your order has
If a return is authorised outside of our standard returns policy after the 30 day hold and the points from that purchase have already been spent, the points balance will be recalculated. This can result in a negative point balance. If you have any qu
Yes, points expire on a rolling basis. Each group of points will expire 1 year after they were first awarded. If you are subscribed to our emails or SMS, we will usually send you a reminder if your points are set to expire. This is your reminder to u
Tier levels are based on a set annual spend as outlined on our Loyalty Page. The annual spend amount is not calculated based on the calendar year. Annual spend is based on a dynamic 12-month period which starts when you first enter a certain tier. If
If you have not met the annual spend requirements of your current tier by the set date (12 months from when you first entered the tier), you will be downgraded to a lower tier. You will only be downgraded by one tier level, regardless of whether you
If you have previously purchased, and used the same email address, we may have recorded your purchase. Only orders placed after September 2023 will be recorded, and please note that standard points expiry time frames will apply - therefore points rec
Minimum spends do apply when redeeming vouchers that have been redeemed from points. $50 AUD minimum spend for $20 AUD and $30 AUD vouchers. $100 AUD minimum spend required for $50 AUD vouchers. $150 AUD minimum spend required for $100 AUD vouchers.
Don't worry - outstanding vouchers created from points are usually saved automatically within checkout for you to select on your next order. Just a heads-up, if you add a voucher to your cart in the VRG GRL app, it may not carry over to checkout on o
Yes, vouchers created from points will expire 3 months after being generated. See full Terms and Conditions here.
Firstly, Happy Birthday! Birthday Vouchers will only be sent to customers within eligible tiers. Please check if your Tier has an available Birthday benefit here. Your Tier level will be captured 14 days prior to your nominated date of birth. If your
Don’t worry - you can update your birthday here via this form. Please note - You are only eligible for one Birthday Voucher per calendar year. Changing your date of birth will not result in multiple vouchers. See full Terms and Conditions here.
Orders using a VRG GRL Society voucher are eligible for a return. The usual Return exclusions still apply. See here for full details. Please note - Refunds/purchased store credits will usually be returned first, but where necessary, respective loyalt
When you claim a loyalty benefit on the VRG GRL app, the app automatically generates a code that gets saved to your app cart - this will remain in your app cart as an unclaimed offer.Unfortunately this discount won’t automatically appear in your cart
Please contact our Customer Success team via this form, and supply both/all of your email addresses and we will be able to confirm if we are able to merge your accounts.
Good news - most benefits will be available in store. This includes earning points every time you shop and redeeming points for vouchers, as well as using Welcome and Birthday Vouchers. At this time, we are not able to offer the following benefits in
Our seasonal Gift With Purchase is available for redemption for our Tier Two and Tier Three customers only. We will email all Tier Two and Tier Three members (who are subscribed to receive email marketing) when a new season gift is available. From th
This benefit will be available for our Tier Three customers only. We will send an exclusive preview of the styles to come every month while you remain in our top tier; Tier Three. To receive, members must be subscribed to VRG GRL email marketing and
This benefit is available for our Tier Three customers only. Our Distribution Centre team will prioritise Tier Three customer orders to ensure they are always shipped and on their way to you as soon as possible. Please see full Terms and Conditions h
This is an exclusive benefit that is available for our Tier Two and Tier Three customers. Please note - this benefit is currently only available for customers located in Australia and the United States due to the shipping options we have available. W
Tier One, Tier Two and Tier Three customers will receive select sale emails ahead of the general public, allowing them to access the sale/promotion early. In addition to the above, Tier Two and Tier Three customers will receive select collection laun