Why are my VRG GRL Society Points or orders missing?Updated an hour ago

Your VRG GRL Society account is linked to your email address, so it’s important to use the same email address associated with your account each time you shop.

If you place an order using a different email address, including an email automatically provided by a payment method such as Apple Pay, your order may not be linked to your existing VRG GRL Society account. This means you may not receive points for the purchase or see the order reflected in your loyalty activity.

Before checking out, make sure you’re logged in and using the email address linked to your VRG GRL Society account.

Just placed an order? Points remain pending for 30 days from the date your order is fulfilled. You can find out more about when your points become available here.

Think you’ve placed an order under a different email address? Contact our Customer Success team and we may be able to combine your purchase history.