Do you allow people to drop off returns directly to your Distribution Centre?Updated a month ago

Yes, we offer free returns drop-off at our Brisbane, Australia Distribution Centre for select return options. Please note: this option is not available for the ‘Instant Refunds’ return option or the 'Instant Exchange' option, as proof of return in the form of a Postage Tracking number is required via Refundid. 

Before visiting us, please complete an online return form and select the ‘Ship with your own label’ option followed by the ‘drop off at warehouse’ option. You can submit your return request here.

Things to note:

• Our Distribution Centre is located in Zillmere, Queensland. Find us here.
  
• Drop-off hours are Monday to Friday, 7:00am–5:00pm (AEST), excluding local public holidays.
  

Returns outside the policy timeframe may not be accepted in line with our Returns Policy.

If you have already submitted a DC Drop-Off return form and have opted for the DC Drop-Off option, please see more information here on the next steps.