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VRG GRL

Yes, we offer free Click &amp; Collect at our <a href="https://www.google.com/maps/place/VRG+GRL+Click+%26+Collect/@-27.3565574,153.0273407,15z/data=!4m6!3m5!1s0x6b93e36e8e19b999:0xd930c87fef8b391!8m2!3d-27.3565574!4d153.0273407!16s%2Fg%2F11srgb8yc5">Brisbane Distribution Centre</a>, located in Zillmere.<ul><li style="font-size: 16px;">Click &amp; Collect collection hours are between 7:00am to 5:00pm (AEST) Monday to Friday.</li><li style="font-size: 16px;">If you need assistance finding our Distribution Centre, please contact the team on 0451 059 035.</li><li style="font-size: 16px;">Your order will be ready within 2 hours of our Distribution Centre receiving the order.</li><li style="font-size: 16px;">Orders placed before 2:30pm (AEST) Monday to Friday, can be picked up on the same day.&#xA0;</li><li style="font-size: 16px;">Orders placed after 2:30pm (AEST) Monday to Thursday can be picked up the following day. You will be contacted via email when your order is ready for pick up.</li><li style="font-size: 16px;">Weekend orders can be picked up from 7:00am to 5:00pm (AEST) Monday to Friday. Pick up days do not include local Public Holidays.</li><li style="font-size: 16px;">Please present your order confirmation email/sms when collecting your order.&#xA0;</li><li style="font-size: 16px;">Refer to your email confirmation for more information regarding your pick up</li></ul>*If you select click and collect and cannot pick up your order. Please reach out to our customer success team at&#xA0;<a href="mailto:info@vrggrl.com">info@vrggrl.com</a>&#xA0;so we can assist.

Yes, we offer free Click & Collect at our Brisbane Distribution Centre, located in Zillmere. *If you select click and collect and cannot pick up your order. Please reach out to our customer success team at info@vrggrl.com so we can assist.

Do you offer Click & Collect?

DELIVERY & POSTAGE

Can I edit/cancel my order after I placed it?

My shipping address is incorrect, can I please change it?

Does VRG GRL offer Click & Collect?

Why was my order flagged as possibly fraudulent?

I didn’t receive an order confirmation?

I am missing an item from my order?

I have received an incorrect item?

I have received a faulty item?

What payment methods do you accept online?

What currency is used online?

ORDERS

When will my order be shipped?

How do I track my order?

What countries do you not ship to?

SHIPPING

Do you sell Gift Cards?

Do you offer physical Gift Cards online?

How do I send a Gift Card to someone else as a gift?

Can I send the Gift Card to someone on a specific date?

I haven’t received my Gift Card?

Help – my Gift Card isn't applying!

How do I check the remaining balance of my Gift Card?

Can I have my Gift Card expiry date extended?

Why is my Store Credit/Gift Card amount different to what I thought it would be?

GIFT CARDS

ORDERS & SHIPPING

Will I have to pay for Customs and Duties?

When will my order arrive?

How do I find my tracking information?

How can I track the progress of my order's delivery?

My tracking has updated to ‘Delivered’ but I can’t locate my parcel?

Do I need to sign for my parcel?

Can I add a signature on delivery?

What should I do if my package is delayed and I'm moving or traveling soon?

How do I lodge a return online?

How long does my return take to process?

I processed my return but I didn’t get a returns label?

Do I get a pre-paid label sent to me with my return?

Do you offer exchanges?

When can I expect my refund?

When do I need to return my items?

Why has my refund been reversed?

Why can't I use refundid?

REFUNDID

RETURNS & REFUNDS

Can I return a sale item?

Do you offer rainchecks/price matching?

How do I distinguish between a sale, promotion or final sale?

Does VRG GRL offer first time discount codes?

Can I use a promo code on discounted items?

SALES/PROMOTIONS/FINAL SALE

How do I use my store credit?

How long are store credits valid for?

I haven’t received my store credit?

My store credit has expired, can it be extended?

STORE CREDITS

Do you have a rewards program?

Ready to earn rewards? How our Loyalty Program works

Is your rewards program free to join?

LOYALTY PROGRAM - CLUB MONTEROSSO

Want to work with us?

Do you have any collaboration opportunities?

CAREERS & PARTNERSHIPS

Where can I find the store?

What are the opening hours?

How can I contact the store?

Do you only have the one store location?

Our Store Location & Hours

What payment methods do you accept?

Do you have a customer loyalty/rewards program?

Do you sell Gift Cards in-store?

Can my store credits be used in store?

Do you offer click & collect in-store?

Do you offer laybys?

Do you carry the same range in store as online?

Will online sales be in-store as well?

How do I know if the specific style that I want is in-store before going there?

Can the store hold an item for me?

What if I don't see my size in-store/on the hanger?

How can I provide feedback on my shopping experience?

General Store Queries

What are my return options in-store?

Do you offer exchanges in store?

What information do I need to return in-store?

Can I return an item that was purchased on sale?

Can I receive a refund if I don't have the original payment method?

I’ve come home and realised that I have a faulty/incorrect item, what do I do?

Do you offer Click & Collect?Updated a month ago