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Duties and customs may apply for International customers. VRG GRL is located and ships from Australia. For orders shipping to Canada, New Zealand, United Kingdom and Europe - duties, taxes and VAT will be calculated at checkout based on your location
Our Warehouse team process orders as quickly as possible, with orders usually being dispatched within 24-48 hours of placing your order. Please note we do not work weekends. Once dispatched, you will receive a shipping confirmation email with your tr
Once your order has been shipped, you’ll want to track its journey to your doorstep. Here’s a quick guide on how to locate your tracking information from your order confirmation and what to do if you've misplaced your confirmation email. If you’ve ch
To track the progress of your delivery, please refer to the Tracking Number located within your Order Shipping email. If there's no recent movement on your package's tracking information, it may be due to a delay through customs or other logistical i
Couriers are able to safe drop parcels when they deem it is safe to do so, this means the courier may have left it in a safe location around your property if you were not home to accept the delivery. Please be sure to check your mailbox and surroundi
No, parcels do not require a signature on delivery. If you are not at home at the time of delivery, the courier may choose to leave your items in a location they deem to be safe. If you are concerned, it is recommended to have your parcels delivered
Currently, we do not have an option to add a signature on delivery for standard orders. While you won't be asked to sign for your package, there are other ways to ensure your parcel is delivered securely. For added peace of mind, we recommend using a
In the event of a delay, and if you have a new address or upcoming travel, please get in touch with our customer success team at [email protected]. We will do our best to track your package and, if necessary, we are willing to extend the return window
Yes, we offer free Click & Collect at our Brisbane Distribution Centre, located in Zillmere. *If you select click and collect and cannot pick up your order. Please reach out to our customer success team at [email protected] so we can assist.