Have you received my return? How can I track the status of my return?Updated a month ago

The best way to know when we've received your return is by checking the tracking for your return parcel. If you're using a prepaid return label through our Returns Portal, you can use the tracking provided with your label. If you've organised your own return shipping, we recommend choosing a tracked service so you can see when your parcel has been delivered back to our Distribution Centre.

Once it arrives, our team will process your return as quickly as possible - usually within 3-7 business days. You’ll hear from us by email once your return has been finalised.

We’re working on ways to give you more direct updates in the future, but for now tracking your parcel is the best way to stay informed.

Please note: If you selected an Instant Refund, or your Australia or United States return was approved before arriving back at our Distribution Centre, you may not receive another notification when your return parcel is delivered.

You'll only hear from us again if there's an issue with your return that requires further action, for example if the parcel was lodged outside our returns timeframe or we were unable to identify your return due to an incorrect or missing tracking number.