After You’ve Sent Your Return

Once I submit my return online, how long will it take to process?

Return timeframes depend on the option you select and where you’re returning from. Please see the options below:. Instant Refund (via Refundid). Standard Returns. Processing times depend on your location and return method. Domestic Returns (Australia

When my return parcel arrives back to VRG GRL, how long will it take to process?

Standard returns (Excluding AU and US) are processed once your parcel arrives at our Distribution Centre in Brisbane, Australia. Please allow time for your parcel to be delivered to us. Once your parcel arrives back at our Distribution Centre, please

Have you received my return? How can I track the status of my return?

The best way to know when we’ve received your return is by checking the tracking on your return parcel. We recommend always choosing a tracked service so you can see when your parcel has been delivered back to our Distribution Centre. Once it arrives

My return was marked as delivered to the provided US address, why hasn’t it been processed?

If your tracking shows ‘delivered’ to the provided US return address, this means your parcel has arrived at our Seko US Warehouse. For standard returns, your return will be approved and processed once:. If your parcel shows as 'delivered' but has not

I forgot to add a note into my return parcel, what should I do?

Don’t worry. If you used Refundid organised shipping or shared your own tracking number during your return submission on our website, we’ll be able to identify your parcel when it arrives via the tracking information. If you’d like extra peace of min