After You’ve Sent Your Return

Once I submit my return online, how long will it take to process?

Return timeframes depend on the option you select and where you’re returning from. Instant Refund (via Refundid). Standard Returns. Standard returns are processed once your parcel arrives at our Distribution Centre in Brisbane, Australia. Processing

When my return parcel arrives back to VRG GRL, how long will it take to process?

Standard returns are processed once your parcel arrives at our Distribution Centre in Brisbane, Australia. Please allow time for your parcel to be delivered to us. Once your parcel arrives back at our Distribution Centre, please allow up to 5-7 busin

Have you received my return? How can I track the status of my return?

The best way to know when we’ve received your return is by checking the tracking on your return parcel. We recommend always choosing a tracked service so you can see when your parcel has been delivered back to our Distribution Centre. Once it arrives

My return was marked as delivered to the provided US address, why hasn’t it been processed?

If you returned your item(s) via the supplied US address, your parcel is first delivered to a Seko Delivery Hub. From there, it is forwarded on to us in Australia. If your tracking shows ‘delivered’ in the US, this only confirms arrival at the Seko H

I forgot to add a note into my return parcel, what should I do?

Don’t worry. If you used Refundid organised shipping or shared your own tracking number during your return submission on our website, we’ll be able to identify your parcel when it arrives via the tracking information. If you’d like extra peace of min