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Or email us at: info@vrggrl.com

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VRG GRL

We're so sorry to hear this. If you are missing an item from your order, please reach out to our customer success team at info@vrggrl.com including a photo of all of the items you have received, the name of the item(s) you are missing, and your order

I am missing an item from my order?

ORDERS & SHIPPING

ORDERS

Can I edit/cancel my order after I placed it?

My shipping address is incorrect, can I please change it?

Does VRG GRL offer Click & Collect?

Why was my order flagged as possibly fraudulent?

I didn’t receive an order confirmation?

I have received an incorrect item?

I have received a faulty item?

What payment methods do you accept online?

What currency is used online?

When will my order be shipped?

How do I track my order?

What countries do you not ship to?

SHIPPING

Do you sell Gift Cards?

Do you offer physical Gift Cards online?

How do I send a Gift Card to someone else as a gift?

Can I send the Gift Card to someone on a specific date?

I haven’t received my Gift Card?

Help – my Gift Card isn't applying!

How do I check the remaining balance of my Gift Card?

Can I have my Gift Card expiry date extended?

Why is my Store Credit/Gift Card amount different to what I thought it would be?

GIFT CARDS

Will I have to pay for Customs and Duties?

When will my order arrive?

How do I find my tracking information?

How can I track the progress of my order's delivery?

My tracking has updated to ‘Delivered’ but I can’t locate my parcel?

Do I need to sign for my parcel?

Can I add a signature on delivery?

What should I do if my package is delayed and I'm moving or traveling soon?

Do you offer Click & Collect?

DELIVERY & POSTAGE

How do I lodge a return online?

How long does my return take to process?

I processed my return but I didn’t get a returns label?

Do I get a pre-paid label sent to me with my return?

Do you offer exchanges?

When can I expect my refund?

When do I need to return my items?

Why has my refund been reversed?

Why can't I use refundid?

REFUNDID

RETURNS & REFUNDS

Can I return a sale item?

Do you offer rainchecks/price matching?

How do I distinguish between a sale, promotion or final sale?

Does VRG GRL offer first time discount codes?

Can I use a promo code on discounted items?

SALES/PROMOTIONS/FINAL SALE

How do I use my store credit?

How long are store credits valid for?

I haven’t received my store credit?

My store credit has expired, can it be extended?

STORE CREDITS

Do you have a rewards program?

Ready to earn rewards? How our Loyalty Program works

Is your rewards program free to join?

LOYALTY PROGRAM - CLUB MONTEROSSO

Want to work with us?

Do you have any collaboration opportunities?

CAREERS & PARTNERSHIPS

Where can I find the store?

What are the opening hours?

How can I contact the store?

Do you only have the one store location?

Our Store Location & Hours

What payment methods do you accept?

Do you have a customer loyalty/rewards program?

Do you sell Gift Cards in-store?

Can my store credits be used in store?

Do you offer click & collect in-store?

Do you offer laybys?

Do you carry the same range in store as online?

Will online sales be in-store as well?

How do I know if the specific style that I want is in-store before going there?

Can the store hold an item for me?

What if I don't see my size in-store/on the hanger?

How can I provide feedback on my shopping experience?

General Store Queries

What are my return options in-store?

Do you offer exchanges in store?

What information do I need to return in-store?

Can I return an item that was purchased on sale?

Can I receive a refund if I don't have the original payment method?

I’ve come home and realised that I have a faulty/incorrect item, what do I do?

I am missing an item from my order?Updated 15 days ago