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Once your order has been dispatched, we unfortunately do not usually have the ability to edit or make any changes for you as our dispatch team process orders as quickly as possible. Therefore we do ask that you check all order details before placing
We cannot guarantee that any changes can be made due to the high volume of orders we ship out daily, so we do ask that all order details are checked before placing your order. If you enter the incorrect address, please contact us ASAP at info@vrggrl.
Yes, we offer free Click & Collect from our Brisbane Distribution Centre, located in Zillmere. For further information please see our shipping page under "click and collect”.
Our website is set up with many security features to protect our customers and our business. As a result, orders can be flagged as a potentially "High Risk" transaction, and will require confirmation. If your order is marked as "High Risk" by our sys
Order Confirmation emails can take up to an hour during peak times, such as launches and sales. If an hour has passed and you have not received your email, please check your junk, spam and promotions folders in case the email has diverted into here,
We're so sorry to hear this. If you are missing an item from your order, please reach out to our customer success team at [email protected] including a photo of all of the items you have received, the name of the item(s) you are missing, and your order
We're so sorry to hear there has been a mix-up. If you have received an item you did not order, the incorrect size or colour, please reach out to our customer success team at [email protected] including photos of the item(s) you have received, the name
We are so sorry to hear this. If you believe you have received a faulty item, please send photos of the fault and a description within 24 hours of receiving your order to [email protected] so that this can be resolved for you as soon as possible.
Australia & New Zealand. We accept all major credit/debit card (Visa, Mastercard, Amex), Paypal, Afterpay and Zippay. USA. We accept all major credit/debit card (Visa, Mastercard, Amex) & Paypal. Canada, UK, Europe and International. We accept all ma
You will be able to view prices in your local currency, however charges will be processed in AUD, based on the current exchange rate through your selected payment method.