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If you get in touch with us as soon as possible, we may be able to edit or cancel your order before it is processed. To request a change or cancellation, please submit a contact form here, selecting ‘Change or Cancel Order’ as the subject. Be sure to
We cannot guarantee that any changes can be made due to the high volume of orders we ship out daily, so we do ask that all order details are checked before placing your order. If you enter the incorrect address, please contact us ASAP at info@vrggrl.
Yes, we offer free Click & Collect from our Brisbane Distribution Centre, located in Zillmere. For further information please see our shipping page under "click and collect”.
Our website is set up with many security features to protect our customers and our business. As a result, orders can be flagged as a potentially "High Risk" transaction, and will require confirmation. If your order is marked as "High Risk" by our sys
Order Confirmation emails can take up to an hour during peak times, such as launches and sales. If an hour has passed and you have not received your email, please check your junk, spam and promotions folders in case the email has diverted into here,
We're so sorry to hear this. If you are missing an item from your order, please reach out to our customer success team at [email protected] including a photo of all of the items you have received, the name of the item(s) you are missing, and your order
We're so sorry to hear there has been a mix-up. If you have received an item you did not order, the incorrect size or colour, please reach out to our customer success team at [email protected] including photos of the item(s) you have received, the name
We are so sorry to hear this. If you believe you have received a faulty item, please send photos of the fault and a description within 24 hours of receiving your order to [email protected] so that this can be resolved for you as soon as possible.
Australia & New ZealandWe accept all major credit/debit card (Visa, Mastercard, Amex), Paypal, Afterpay and Zip Pay. USAWe accept all major credit/debit card (Visa, Mastercard, Amex) & Paypal. Canada, UK, Europe and InternationalWe accept all major c
You will be able to view prices in your local currency, however charges will be processed in AUD, based on the current exchange rate through your selected payment method.
Afterpay is a buy now, pay later service that allows eligible customers to split their purchase into 4 interest-free instalments over 6 weeks. At checkout, you’ll pay the first 25% upfront, and we’ll ship your order as usual. The remaining balance is
Afterpay is currently only available for VRG GRL customers in Australia, and New Zealand. We’re always working on improving the shopping experience for our international customers and hope to offer Afterpay in more regions soon.
Zip Pay is a buy now, pay later service that lets eligible customers shop without paying anything upfront. You can choose to repay your balance weekly, fortnightly, or monthly - whatever suits your schedule best (minimum repayment of $10 AUD per week
Zip Pay is currently only available for VRG GRL customers in Australia, and New Zealand. We are always looking at new ways to enhance the experience for our International customers, and hope to one day expand the locations where Zip Pay can be used.