What happens if the parcel is delivered to the wrong address?Updated 2 months ago

If you believe your parcel has been delivered to the wrong address, please get in touch with our Customer Success team here. Please include your relevant order number and tracking number so we can best assist. 

If you have had any correspondence directly with the postal service, please also include this information, as it may assist in our investigation. 

While we can’t guarantee a specific outcome, we’ll always do our best to investigate with the relevant postal service and help wherever possible.