Changing or Cancelling an Order

Can I edit or cancel my order after placing it?

If you need to make a change to your order, please get in touch with us as soon as possible, ideally within 1 hour of placing it. To request an edit or cancellation:. We’ll do our best to act on your request before your order is processed. But please

Can I request a size change?

If you accidentally selected the wrong size, we may be able to update your order, but you'll need to get in touch as soon as possible (ideally within 1 hour of placing your order). To request a size change:. We'll do our best to act on your request b

My order hasn’t shipped yet. Can I change my delivery address?

We’ll always do our best to help, however, due to the high volume of orders we process daily, we can’t guarantee that address changes can be made after an order is placed. We recommend double-checking your details before checking out. That said, we t

My order has shipped, can I still change my delivery address?

Once your order has been shipped, it’s with the postal carrier, which means we’re usually unable to make changes to the delivery address. That said, we’ll always do our best to assist where possible, so please contact our Customer Success team here a

What happens if the parcel is delivered to the wrong address?

If you believe your parcel has been delivered to the wrong address, please get in touch with our Customer Success team here. Please include your relevant order number and tracking number so we can best assist. If you have had any correspondence direc

Can I upgrade my shipping to Express? (AU customers only)

Please carefully select your preferred shipping method at checkout, as our Distribution Centre processes orders quickly and we can’t always make changes once an order is placed.Currently, Express shipping upgrades are available only to customers in A

Can I downgrade my shipping to Standard? (AU customers only)

In some cases, Australian customers may be able to downgrade their shipping to Standard shipping, as long as the order hasn’t been fulfilled and the service is available in your location. To give our team the best chance of helping, please submit a c

Can I add an extra item after placing my order?

Once an order is placed, we’re unable to manually add items to it. If your order hasn’t been fulfilled yet, we may be able to cancel and refund it so you can place a new one with everything included. If you’d like to go ahead with that option, please

Can I combine multiple orders so they ship in the same parcel?

Unfortunately we’re not able to combine multiple orders into a single shipment. If your order/s haven’t been fulfilled yet, we may be able to cancel and refund them so you can place a new combined order. This will ensure all your items ship together.