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Changing or Cancelling an Order
NEW: Order Editing Post-Checkout for AU, US and NZ
We’re excited to announce a new trial feature that allows customers in Australia, the United States, and New Zealand to edit their order after checkout. With our new self-service Order Editing feature, you can make changes to your order within 30 min
Can I edit or cancel my order after placing it? (Excluding AU, US & NZ)
AU, US & NZ, please refer to the order edit article here. For all other regions, if you need to make a change to your order, please get in touch with us as soon as possible, ideally within 1 hour of placing it. To request an edit or cancellation:. If
Can I request a size change? (Excluding AU, US & NZ)
AU, US & NZ, please refer to the order edit article here. For all other regions, if you accidentally selected the wrong size, we may be able to update your order, but you'll need to get in touch as soon as possible (ideally within 1 hour of placing y
My order hasn’t shipped yet. Can I change my delivery address? (Excluding AU, US & NZ)
AU, US & NZ, please refer to the order edit article here.For all other regions, we’ll always do our best to help, however, due to the high volume of orders we process daily, we can’t guarantee that address changes can be made after an order is placed
My order has shipped, can I still change my delivery address?
AU, US & NZ, please refer to the order edit article here. For all other regions, once your order has been shipped, it’s with the postal carrier, which means we’re usually unable to make changes to the delivery address. That said, we’ll always do our
What happens if the parcel is delivered to the wrong address?
If you believe your parcel has been delivered to the wrong address, please get in touch with our Customer Success team here. Please include your relevant order number and tracking number so we can best assist. If you have had any correspondence direc
Can I upgrade my shipping to Express? (AU customers only)
Please carefully select your preferred shipping method at checkout, as our Distribution Centre processes orders quickly and we can’t always make changes once an order is placed.Currently, Express shipping upgrades are available only to customers in A
Can I downgrade my shipping to Standard? (AU customers only)
In some cases, Australian customers may be able to downgrade their shipping to Standard shipping, as long as the order hasn’t been fulfilled and the service is available in your location. To give our team the best chance of helping, please submit a c
Can I add an extra item after placing my order?
AU, US & NZ, please refer to the order edit article here. For all other regions. please be aware that once an order is placed, we’re unable to manually add items to it. If your order hasn’t been fulfilled yet, we may be able to cancel and refund it s
Can I combine multiple orders so they ship in the same parcel?
Unfortunately we’re not able to combine multiple orders into a single shipment. If your order/s haven’t been fulfilled yet, we may be able to cancel and refund them so you can place a new combined order. This will ensure all your items ship together.