Why am I seeing a "Shipping Not Available" error message in checkout?Updated 2 months ago

If you're seeing a "Shipping not available" message after entering your address at checkout, it means our shipping carriers are currently unable to deliver to that address.

This can sometimes happen even if your country is on our supported shipping list, as couriers may have restrictions based on specific regions, postal codes, or service limitations.

What you can try:

• Double check for any minor errors in your address format that could affect availability.
• Enter an alternative address where you could have your order shipped to (e.g. a workplace, family member, or friend) to see if it's within a serviceable area.
  

Please know that shipping routes and service areas can change over time. Just because we can’t ship to your address right now doesn’t mean we won’t be able to in the future.

We’re always working to improve delivery options for our customers and thank you for your understanding. 

The error message will look like this: