Why isn’t my gift card working at checkout?Updated a month ago

Sorry you're having trouble - here are a few things to check:

• Entered the code correctly?
  Make sure it’s entered in the ‘Discount code or gift card’ field at checkout and that you’ve clicked ‘Apply’.
  
• Check for typos
  It's easy to mistake a zero for an “O” or accidentally add an extra space.
  
• Has it already been used?
  If the full balance was used on a previous order, the code won’t be eligible to be used again.
  
• Is it still valid?
  Gift cards have a set expiry. Check your original email to confirm the expiry date. 

If you’ve checked all of the above and it’s still not working, reach out to our Customer Success team by submitting a contact form here. Be sure to include your gift card code so we can help you faster.