Gift Cards

Do you sell Gift Cards?

Yes, we offer gift cards both online and in-store. You can purchase an e-gift card online here. Please note: gift cards are currently only available for customers within Australia via our website. To our international customers - we are sorry for thi

Do you offer physical Gift Cards online?

No, sorry. Our online gift cards are emailed to the recipient as an e-Gift Card. Discover VRG GRL Gift Cards here. Please note: gift cards are currently only available for customers within Australia via our website.

How do I send a Gift Card to someone else as a gift?

To send the Gift Card directly to someone else, simply enter their email address into the recipient field on the Gift Card product page before you add it to your cart. As the purchaser you will also receive a copy of this Gift Card transaction for yo

Can I send a gift card to someone on a specific date?

Yes, you can schedule a gift card to be sent on a future date. This is perfect for birthdays or other special occasions. When purchasing, simply enter the recipient’s details on the product page and select your preferred Send Date. When a ‘Send Date’

I haven’t received my gift card

Sorry to hear you haven’t received your gift card email. Sometimes these emails can land in your junk, spam, or promotions folders, so be sure to check there first. Please also remember, if you nominated a different recipient's email address, this pe

How do I use a gift card?

Using your gift card is easy. Enter your gift card code (found in your original gift card email) into the ‘Discount code or gift card’ field during the VGR GRL checkout. Example:. Make sure you click ‘Apply’ and check that the gift card has been succ

Why isn’t my gift card working at checkout?

Sorry you're having trouble - here are a few things to check:. If you’ve checked all of the above and it’s still not working, reach out to our Customer Success team by submitting a contact form here. Be sure to include your gift card code so we can h

How do I check the remaining balance of my Gift Card?

You can check your gift card balance by locating your original gift card email and clicking the ‘View your gift card’ button. Can’t find the email? Submit a contact form here and our Customer Success team will be happy to confirm the remaining balanc

How do I check the expiry date of my gift card?

To check your gift card’s expiry date, open your original gift card email and click the ‘View your gift card’ button. Can’t find the email? Submit a contact form here and our Customer Success team will be happy to confirm the remaining balance for yo

Can I have my gift card expiry date extended?

Unfortunately, we're unable to extend the expiry date of gift cards or store credits. We recommend taking note of the expiry date listed in your original email and using any remaining balance before that date to avoid missing out.

I’ve lost my gift voucher details - how can I retrieve them?

If you’ve already searched your email account for the original gift card email and still can’t find it, please contact our Customer Success team here and we can assist. To help us locate your voucher, please include your name and email address and/or

Why is my Store Credit/Gift Card amount different to what I thought it would be?

All VRG GRL store credits, gift cards and vouchers are issued in our local currency, Australian dollars (AUD). If you're viewing products or checking out in a different currency, your credit will automatically convert to match your region. The amount