VRG GRL logo
VRG GRL logo

All articles

ACCOUNT & SUBSCRIPTION INFORMATION

How do I log in to my VRG GRL account?

To log in, click the account icon and enter your email address. Then click ‘Get Sign In Code’. We’ll instantly send a 4-digit code to your inbox – a unique one each time for added security, so there’s no need to remember a password. Open the email, e

What’s the benefit of having a VRG GRL account?

A VRG GRL account makes shopping smoother, faster, and more personal. A few reasons to make it official:. Manage your ordersKeep track of your orders and delivery updates - all in one place. Track your loyalty rewardsYour account is your key to VRG G

I’m having trouble logging in - what should I do?

VRG GRL uses a passwordless login system for security and ease. To log in, enter your email address here and we’ll send you a one-time code (OTP) to access your account. If you don’t see the email right away, check your junk, spam or promotional fold

Can I update an address in my VRG GRL account?

Yes - you can update your default shipping address anytime in your account. Via our main website:. Via the VRG GRL App:

How do I update the personal information in my account?

Via our main website:. Via the VRG GRL App:. To unsubscribe from VRG GRL communications, follow the unsubscribe instructions at the bottom of any email or SMS.

How do I delete my VRG GRL account?

We’re sorry to see you go. You’re welcome to request that your account or personal data be modified or removed at any time, as outlined in our Privacy Policy. If you’d like to access, update, or remove your information, please contact our team here o

How do I sign up for VRG GRL Marketing emails?

You can sign up here and we’ll drop into your inbox with the latest updates, exclusive offers, and creative inspiration. By signing up, you're also registered in our loyalty program VRG GRL Society. Please note: The $10 AUD Welcome Voucher is only av

How do I update my newsletter subscription information?

You can manage your email preferences by clicking the ‘unsubscribe’ link at the bottom of any VRG GRL marketing email. Just follow the prompts to complete the process. If you’d like to resubscribe at any time, you can do so by entering your details i

How do I sign up to VRG GRL SMS?

Signing up for VRG GRL SMS is easy. Just enter your mobile number here, and follow the steps to sign up. Please note: We’re currently only able to send SMS to a few regions - including Australia, the US, Canada, and the UK. If you're outside these ar

I am signed up to SMS - why didn't I receive an SMS when a collection/sale/promotion went live?

There are a few reasons you may not receive an SMS:. If you have any other concerns, or wish to confirm your SMS subscription, please get in touch with us by submitting a contact form.

What are SMS quiet hours?

There are certain times when it is illegal to send SMS. These hours are referred to as 'quiet hours', and vary based on your country. As much as we would love to, we may not always be able to send SMS to all eligible customers when a collection, sale

What is a wishlist?

Your wishlist is your edit of what’s next – a place to plan future buys and keep your favourites in sight. When you’re logged into your account, your wishlist keeps all your saved items in one place, so you can come back to them easily next time you

How does wishlisting work?

Wishlisting is easy. While browsing, tap the heart icon on any product page to save an item for later - it’ll stay in your wishlist instead of your cart. You can view or edit your wishlist anytime by logging into your account. Move items to your cart

Will I be notified if something from my wishlist comes back in stock?

We don’t currently offer restock alerts for wishlist items sorry. It’s something we’d love to offer in the future, so stay tuned. In the meantime, we recommend signing up for restock notifications directly on the product page where available.

Will I be notified if something from my wishlist goes on sale or is reduced in price?

We don’t currently offer price drop alerts for wishlist items, sorry. We’re always looking at ways to enhance the customer experience, so you never know, this could become a feature at some stage in the future.