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GIFT CARDS

Do you sell Gift Cards?

Yes - we sell gift cards both online and in-store. E-gift cards can be purchased here. Currently we are only able to sell Gift Cards within Australia. To our International customers - we are very sorry for this inconvenience. If you wish to purchase

Do you offer physical Gift Cards online?

No, sorry. Our online cards are emailed to the recipient as an e-Gift Card.

How do I send a Gift Card to someone else as a gift?

To send the Gift Card directly to someone else - simply enter their email address into the recipient field on the Gift Card product page before you add it to your cart. As the purchaser you will also receive a copy of this Gift Card for your records.

Can I send the Gift Card to someone on a specific date?

Yes, you can purchase Gift Cards ahead of time and set a scheduled date - e.g. someone's birthday. If you schedule the Gift Card, it will be sent to the nominated recipient at 6am AEST on the selected date.

I haven’t received my Gift Card?

Sorry to hear you haven’t been able to locate your Gift Card email. Please check any junk/spam/promotional folders - in case it was delivered to one of these folders. If you are still unable to locate it, please submit a Contact Form here and our Cus

Help – my Gift Card isn't applying!

We’re so sorry to hear this. Here are a few things you can check:. Still not working? Please submit a Contact Form here, and include your Gift Card code so we can best assist.

How do I check the remaining balance of my Gift Card?

You can check the available balance of your Gift Card by locating the original Gift Card email and clicking the ‘view your gift card’ button. If you’re unable to locate this email, please submit a Contact Form here and our Customer Success team will

Can I have my Gift Card expiry date extended?

Unfortunately we’re not able to extend the expiry date of any gift card or store credit. Please ensure you take note of the expiry date listed in your email.

Why is my Store Credit/Gift Card amount different to what I thought it would be?

All VRG GRL store credits, gift cards and vouchers are issued in our local currency, Australian dollars (AUD). If you are now viewing the items and checking out in a different International currency, your voucher will automatically convert to apply i