Refundid and Instant Refunds

What is Refundid?

Refundid is the third party company we use to facilitate our returns. One return option available to eligible customers is Instant Refunds*, which sends your refund instantly to your bank account as soon as your return is lodged - no need to wait for

What are ‘Instant Refunds’?

Instant Refunds are a service powered by Refundid that lets eligible customers get their refund right away - before the return has reached us. This option is only available to eligible customers in Australia and the United States. To use this service

What do I need to access Instant Refunds?

Instant Refunds are available to eligible customers in Australia and the United States through our returns partner, Refundid. To use this service, you’ll need to create a Refundid account. This allows Refundid to securely verify your identity and pro

Are there any fees when using Refundid?

Refundid is free to use - customers do not pay for this service. Any selected return postage cost will simply be deducted from your refund amount (as shown when submitting your return).There are rare instances where small fees may apply, typically wh

Why can't I select Instant Refunds as my refund option?

Instant Refunds aren’t available to all customers or in all regions. You can check availability for your location by selecting your region here. Even if your region is supported, there are some exclusions. For example, if you’ve previously failed to

Why has my instant refund been reversed?

There are a few reasons why an Instant Refund may be reversed through Refundid:. VRG GRL is not responsible for any reversal of funds if the return was not completed in line with Refundid’s return process or tracking requirements. If your Instant Ref

Is there an alternate way to return items other than using Refundid?

All returns must be lodged through Refundid. They manage the full return process on our behalf to help keep things smooth and simple. Refundid will guide you through each step, generate your return label (if applicable), and may offer an Instant Refu