VRG GRL Warringah Mall (Sydney, NSW)

Where can I find the store?

Our beautiful new store, designed by Pattern Studio, is located at Westfield, Warringah Mall. Address:145 Condamine St, Brookvale NSW 2100, AUGround Level, Located near David JonesGreen Car Park, entry via Green Street. See on map. Store phone number

What are the opening hours?

All times listed are in Sydney, NSW time (AEDT). Monday. 9 am–5:30 pm. Tuesday. 9 am–5:30 pm. Wednesday. 9 am–5:30 pm. Thursday. 9 am–9 pm. Friday. 9 am–5:30 pm. Saturday. 9 am–5 pm. Sunday. 10 am–5 pm. Store hours may differ, please see here for up

How can I contact the store

You can reach our Warringah Mall store team via:. Email: [email protected]. Phone: +61 414 490 513. Please note: the Stores Trading hours here.

Do you only have one store location?

Yes, the Westfield Warringah Mall store is currently our only location. We are hoping to expand our retail sites in the future. Watch this space...

What payment methods do you accept?

In-store we accept cash and all major credit/debit cards, including AMEX. You will be able to use Afterpay in store if you have your account linked to your apple pay.

Do you have a customer loyalty program?

Yes - our loyalty program VRG GRL Society is available online and in-store. Simply share your email address with our friendly in-store team and they can let you know if you have any available rewards. You can sign up online here, or in-store. Earn po

Do you sell Gift Cards in-store?

Yes, we sell physical Gift Cards - in-store only. Visit us in-store today to purchase. Alternatively, Australian customers can also purchase an online e-Gift Card here.

Can my store credits be used in store?

Yes, absolutely. Store credits can be used both in-store and online. When shopping in-store, simply present your store credit details at checkout, and our team will apply it toward your purchase. If you have any questions or need assistance, feel fre

Do you offer click & collect in-store?

Not at the moment, however hopefully in the future.

Do you offer laybys?

No, we don’t offer laybys at this time. However, some customers will be able to use Afterpay in-store, allowing you to shop now and pay later in four easy and equal installments. Afterpay is currently only available for customers who have their accou

Do you carry the same range in store as online?

While we strive to offer a diverse selection of products in both our physical stores and online, it's important to note that the full range of items may not be available in-store. However, many of our popular products are available both in-store and

Will online sales be in-store as well?

This will vary from promotion to promotion, please refer to our promotional terms here.

How do I know if the specific style that I want is in-store before going there?

Please give us a call in-store and our friendly in-store team will be happy to let you know. Find our contact information here.

Can the store hold an item for me?

Unfortunately, we are unable to hold items for customers. Our inventory is constantly moving, and we cannot guarantee that an item will still be available for pickup if it's reserved in advance. However, you can always place an order online through o

What if I don't see my size in-store/on the hanger?

Please see our friendly team in-store who can help. If we can’t find your size on the day, we also have the option to order sizes from our Distribution Centre and have them sent to you.

What are my return options in-store?

Return for Store Credit:. Opt for a standard store credit, you will receive a bonus credit of $10 AUD once your return has been processed. Store credits are valid for 3 years so you can take your time to find something fresh. Return for a Refund:. If

Do you offer exchanges in store?

Yes, we are happy to be able to offer a size exchange or you can exchange for any other item in store for the value of the item you’re returning. Subject to returns eligibility as outlined here in our Returns Policy.

What information do I need to return in-store?

If you wish to return an item/s in-store, you will be asked to supply your Full Name and Order Number/Receipt. If you do not have a copy of your receipt (either a print receipt or your Order Confirmation email), your Order Number can be found in your

Can I return an item that was purchased on sale?

Sale items are eligible for returns as long as they meet our return criteria. Please check our Return Policy for full details here. 'Final Sale' items are not eligible for general return.

Can I receive a refund if I don't have the original payment method?

Yes, you are able to use a different card as long as the refund is processed using the same payment method as the original purchase. For example, if you paid with cash, the refund will need to be issued in cash. If you paid with a credit or debit car

I’ve come home and realised that I have a faulty/incorrect item, what do I do?

If you think you have received a faulty or incorrect item, you can return the item to our in-store team for assessment. Alternatively, you can also contact our online Customer Success team. If you contact our online team, we request that you please i

Can online purchases be returned in-store?

Yes. Online purchases can be returned in-store within 30 days of your order being shipped. In line with our Returns Policy:. If your return does not comply with these conditions, our in-store team has the right to deny your return. Please see our ful

Can in-store purchases be returned online?

Yes. In-store purchases can be returned via our online returns portal. In line with our Returns Policy:. If your return does not comply with these conditions, your item/s will not be accepted and will be returned to you at your own cost. Please see o