My tracking has been updated to ‘Delivered’ but I can’t locate my parcel?Updated a month ago

We’re sorry your order hasn’t arrived as expected. Here are a few steps that can help:

• Double-check your delivery address in your order confirmation to ensure it was entered correctly. 
• Look around your property - parcels are often left in safe spots like your mailbox, front porch, side entrance or garage, or with another household member or neighbour.
• Check with your local post office or courier - sometimes parcels are marked as delivered just before they arrive, or they may be waiting for collection. See more information on how to track parcels here.
• Allow 24 hours - tracking can sometimes update early, and your parcel may still be on the way.
  
  

If you’ve followed the steps above and still can’t locate your parcel, please get in touch with our Customer Success team via our contact form here. 

Where possible, we’ll work with the courier to help investigate further.