General Delivery Information

Where are your orders shipped from?

All VRG GRL orders are dispatched from our Distribution Centre in Brisbane, Australia.

Do you deliver internationally?

Yes - we ship to over 150 countries around the world. See a full list of countries we ship to here.

Will my parcel be tracked?

Yes - all orders include tracking so you can follow your parcel’s journey. Need help tracking your order? Read more here.

How long does delivery take?

Our Distribution Centre aims to dispatch all orders within 1-2 business days, not including weekends or local public holidays. Once your order has shipped, you’ll receive a confirmation email with a tracking link so you can follow its journey. Delive

How do I track orders?

Once your order has been shipped, you’ll receive a confirmation email from VRG GRL with your tracking number and a link to follow your parcel’s journey. Tracking is handled by the postal provider assigned to your delivery region:. Please allow up to

Why hasn't my tracking updated?

Please don’t worry, it’s normal for tracking to pause at different stages of your parcel’s journey. If your delivery timeframe has passed and your tracking hasn’t updated recently, here’s what to do next:. For Australian orders: Contact Australia Pos

My tracking has been updated to ‘Delivered’ but I can’t locate my parcel?

We’re sorry your order hasn’t arrived as expected. Here are a few steps that can help:. If you’ve followed the steps above and still can’t locate your parcel, please get in touch with our Customer Success team via our contact form here. Where possibl

My tracking says ‘awaiting collection’ - where do I collect my parcel?

If your parcel couldn’t be safely delivered, it’s likely been taken to your local post office or courier collection point. You should receive a card, email or SMS from the delivery service with details on where to collect it. If you haven’t received

Do I need to sign for my parcel?

This depends on your delivery location and the courier service used. AustraliaOrders are sent with Australia Post’s Sign On Delivery service. If you're not home, Australia Post may leave a card for collection from your local post office.You can also

Can I add a signature on delivery?

We’re unable to offer Signature on Delivery as a selectable option at checkout. Unfortunately, in regions where this service is not included as standard, it cannot be added or requested at this time. If you're concerned about secure delivery, here ar

What should I do if my package is delayed and I'm moving or travelling soon?

If you're experiencing a shipping delay and have an upcoming move or travel planned, please reach out to our Customer Success team via the contact form here. We’ll always do our best to help, though please note that the support we can offer may depen

What happens if I'm not home to accept my order?

This will depend on your location and the chosen shipping option. Australia:All orders are shipped with signature on delivery as the default.If you’re not home, your parcel will usually be taken to the nearest Australia Post location for collection.

My parcel has been ‘returned to sender’. What happens now?

If your parcel has been marked as Returned to Sender (RTS), it means the courier was unable to complete the delivery and has started the process of sending it back to us. This can happen for a few reasons, including:. If you believe your parcel is be

What are customs and do I have to pay them on my International order?

Customs charges (also known as duties, taxes, tariffs, etc) are fees applied by your country’s government when receiving goods from overseas. Because VRG GRL is based in Australia, international orders may be subject to these charges depending on you

Can I request a parcel redirect after my order has shipped?

Once your order has shipped, we're unable to update order details, including delivery address. In some cases, the courier may allow you to request a redirect to an alternative address. To learn more about what may be possible based on your region, pl

What countries do you NOT ship to?

There are a few countries we’re currently unable to ship to. While we’re always working to expand our international reach, the countries listed below are not available for delivery at this time. AfghanistanÅland IslandsAlbaniaAnguillaAscension Island

What countries do you ship to?

We currently ship to over 150 countries* worldwide. Most popular destinations:AustraliaUnited StatesNew ZealandUnited KingdomCanada. Full list of countries we ship to:. AlgeriaAndorraAngolaAntigua & BarbudaArgentinaArmeniaArubaAustriaAzerbaijanBahrai