Refund Information

Once my return is processed, how quickly will I receive my refund?

Refund timing can vary depending on your financial institution and payment method. In most cases, refunds appear quickly, but please allow up to 2–5 business days for processing.If it’s been longer than this, it’s worth checking across all your accou

Can I get a refund processed to another card?

Refunds are always returned to the original payment method and can’t be redirected to a different card or account. If you’ve been issued a new card but your account number is the same, your refund should still process as normal into that account. If

How do refunds work with PayPal?

Refunds are processed via your PayPal account. In most cases, PayPal will automatically redirect the funds back to the original bank account you used for the purchase. On some occasions, the refund may stay in your PayPal balance and need to be claim

How does my refund work if I have used a Credit Card?

Once we receive your return, you’ll be issued a refund via your original payment method. While refunds are usually very quick, please allow between 1-3 business days for the refund to appear back into your bank account.

How does my refund work if I have used Afterpay?

Once we receive your return, you’ll be issued either a store credit or a refund, depending on the option you selected on your return form. If you have questions about your Afterpay payment plans, please contact Afterpay directly here.

The refund amount seems to be incorrect

If your refund looks different to what you expected, here are a few things to check:. If you’ve checked these and still think something is off, please reach out to our Customer Success team here.