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Store Credit Information
Once my return is processed, how quickly will I receive my store credit?
If you opted for Store Credit, this will be issued when our team finalises your return.You’ll receive an email with your Store Credit details once it has been processed.Store Credits are issued as a VRG GRL e-Gift Card, and expiry dates do apply, so
How do I use my store credit?
Your store credit will be sent in a separate email as a Gift Card code. To use it on our website, paste the code into the ‘Discount code or gift card’ box at checkout and click 'Apply'.Via the VRG GRL app, click the 'ADD DISCOUNT' button within check
I haven’t received my store credit
Your Store Credit will be sent to you via email once your return has been processed. If your region is eligible for a bonus Store Credit, this will be included when your Store Credit is issued.If you don’t see it in your inbox, please check your junk
How long will I have to use my store credit?
Store credits are valid for 3 years from the date of issue, so you’ll have plenty of time to find something when the moment feels right. To locate your expiry date, please refer to your original email.
Do I have to use my store credit all at once?
No, you don’t need to use the full amount in a single purchase. Whatever you don’t spend will remain on the same Gift Card code and can be used later - as long as it’s still within the expiry period. Shop at your own pace. Your remaining store credit
Can store credit expiry dates be extended?
Unfortunately, we’re not able to extend the expiry date of store credit. Please be sure to check your expiry date and use any remaining balance before it expires to avoid missing out.