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There are three main return options available. Return for Store Credit:. Opt for a standard store credit, you will receive a bonus credit of $10 AUD once your return has been processed. Store credits are valid for 3 years so you can take your time to
Yes, we are happy to be able to offer a size exchange or you can exchange for any other item in store for the value of the item you’re returning. Subject to returns eligibility as outlined here in our Returns Policy.
If you wish to return an item/s in-store, you will be asked to supply your Full Name and Order Number/Receipt. If you do not have a copy of your receipt (either a print receipt or your Order Confirmation email), your Order Number can be found in your
Sale items are eligible for returns as long as they meet our return criteria. Please check our Return Policy for full details here. Final Sale items are not eligible for general return.
Yes, you are able to use a different card as long as the refund is processed using the same payment method as the original purchase. For example, if you paid with cash, the refund will need to be issued in cash. If you paid with a credit or debit car
If you think you have received a faulty or incorrect item, you can return the item to our in-store team for assessment. Alternatively, you can also contact our online Customer Success team. If you contact our online team, we request that you please i
Yes. Online purchases can be returned in-store within 30 days of your order being shipped. In line with our Returns Policy:. If your return does not comply with these conditions, our in-store team has the right to deny your return. Please see our ful
Yes. In-store purchases can be returned via our online returns portal. In line with our Returns Policy:. If your return does not comply with these conditions, your item/s will not be accepted and will be returned to you at your own cost. Please see o