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Return Shipping
How do I organise return postage?
During the returns process, customers in all regions, excluding New Zealand, will have the option to generate a prepaid return shipping label. This is the fastest and easiest way to organise your return. Simply print the label and follow the instruct
I requested a prepaid return shipping label - what do I do now?
Once you’ve submitted your return request, you’ll receive instructions to generate and download your prepaid postage label. You can download it either as a document or a QR code. When your parcel is securely packaged and labelled, we recommend lodgin
Do I get a pre-paid shipping label for my return?
During the returns process, customers in all regions, excluding New Zealand, will usually have the option to generate a prepaid return shipping label or organise their own return shipping. Return label availability and costs vary depending on your lo
Understanding your return shipping options
We use Refundid to make returning items quick and simple. During the returns process, you’ll be asked to choose how you’d like to send your item back. There are three return methods available depending on your location:. Please see more information o
I accidentally put my return in the wrong bag - what do I do?
Please don’t worry - we understand mistakes happen, whether you were in a rush or the post office has accidentally mixed up your labels. If you realise you’ve placed your return in the wrong parcel, please contact our Customer Success team here as so
Do you cover return shipping costs?
At VRG GRL, we aim to make returns as seamless as possible. While we’re not able to cover return shipping costs in all situations, here’s what’s available:. Australia - If you select Store Credit, we’ll cover the return shipping cost and will supply
How much does it cost to return an item?
When lodging a return, customers in all regions, excluding New Zealand, will usually have the option to generate a prepaid return shipping label. Return label costs vary depending on your location. Here’s a breakdown of the costs for our main regions
I processed my return but I didn’t get a return label?
If you selected a prepaid return shipping label and haven’t received your label via email, start by checking your junk, spam or promotional folders, in case it was delivered there. During the returns process, customers in all regions, excluding New Z