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To start the return process, please follow the prompts here on our return page. Ensure you select your region to see return options specific to your country. Once you click 'start your return', you will be diverted to our return platform 'Refundid' t
You have 30 days from your order being shipped to lodge your return. Once lodged you have up to 7 days to post your return back to us. Please be aware, if you opted for the Instant Refund option and your return tracking has not updated within 10 days
If you use Refundid's Instant Refund option, you can expect your refund within 60 seconds of submitting your return via the Refundid portal. If your refund is not received within this timeframe, please reach out to Refundid here. For standard returns
If you haven't already, please check your junk, spam and promotions folders in case the email has ended up in one of these as this can sometimes happen. If you still can’t locate your label, please reach out to our customer success team at info@vrggr
Prepaid label information varies based on your location:. AUSTRALIA - Our return portal will generate an Australia Post standard shipping label. A $9.50 AUD flat rate shipping cost applies to all return options, and will be deducted from your refund.
Sorry, we do not currently offer online exchanges.AU and US customers were a part of a trial in January 2025, but this trial has now been paused, and we are not sure if or when it may be resumed in the future. You are of course more than welcome to r
Refundid is the third party company we use to facilitate our returns. One return option that may be available to you is Refundid's Instant Refunds*, which sends your refund instantly to your nominated bank account once you lodge your eligible return.
When opting for the Instant Refund option, there are a few reasons your refund may be reversed. These include:. VRG GRL is not responsible for any monetary reversal from Refundid if the customer has not provided the tracking number or followed all st
Unfortunately the Instant Refunds option is not available to all customers, in all regions. Please see if Instant Refunds is an option for you by selecting your region here. Even if your region does support Instant Refunds, there can be customer excl
At VRG GRL, we aim to make returns as seamless as possible. While we are not able to cover return shipping costs in all situations, we have the following options available:. Australia - If you opt for Store Credit and select the 'Free Return' option,